Naagarazan, R. S. Total quality management / R. S. Naagarazan, A. A. Arivalagar. - 3rd ed. - New Delhi : New Age International, 2016. - xiv, 266 p. ISBN: 8122439687 : Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .N33 2016 c. 1