Greenberg, Paul <br/><br/>
CRM at the speed of light  social CRM strategies, tools, and techniques for engaging your customers 
Paul Greenberg 
 - 4th ed. 
 - New York  Mcgraw-Hill  2010 
 - xxvi, 662 p. 
<br/><br/><label>ISBN: </label>0071590457 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management<br/>Electronic commerce
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .G74 2010 c. 1