Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 5th ed. 
 - India  Pearson education   2019 
 - xxv, 622 p. : 
<br/><br/>Includes bibliographical references (p. 527-528) and index. 
<br/><br/><label>ISBN: </label>9353066314  KES 4188.16 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T68 2019 c. 1