Total quality management / 
Dale H. Besterfield ... [et al.] 
 - 2nd ed. 
 - Patparganj, Delhi :  Pearson education (Singapore),  c1999. 
 - x, 533 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references (p. 527-528) and index. 
<br/><br/><label>ISBN: </label>8178082705 :  KES 1,035 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .T68 1999