Coltri, Laurie S. <br/><br/>
Alternative dispute resolution :  a conflict diagnosis approach / 
Laurie S. Coltri. 
 - 2nd  ed. 
 - Boston :  Prentice Hall,  2010. 
 - xxii, 330  p. 
<br/><br/><label>ISBN: </label>0135064066 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Dispute resolution (Law)<br/>Mediation.<br/>Conflict management.<br/>Arbitration and award.<br/>Compromise (Law)