TY  - BOOK
AU  - Coltri,Laurie S.
TI  - Alternative dispute resolution: a conflict diagnosis approach 
SN  - 0135064066 :
PY  - 2010///
CY  - Boston
PB  - Prentice Hall
KW  - Dispute resolution (Law)
KW  - Mediation
KW  - Conflict management
KW  - Arbitration and award
KW  - Compromise (Law)
ER  -