Hayes, John, 1943-. The Theory and practice of change management / John Hayes. - Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2002. - xiv, 216 p. ; 25 cm. Includes bibliographical references and index. ISBN: 0333987977 : KES 4,710 Subjects--Topical Terms: Organizational change.Organizational effectiveness. LC Class. No.: HD58.8 / .H39