TY  - BOOK
AU  - Wilkinson,Adrian
TI  - Managing with total quality management: theory and practice 
SN  - 0333620070 :
AV  - HD62.15 .M36
PY  - 1998///
CY  - Houndmills, basingstoke, hampshire ;  , London
PB  - Macmillan
KW  - Total quality management
ER  -