TY  - BOOK
AU  - Haksever,Cengiz
TI  - Service management and operations
SN  - 8129700271 :
AV  - HD9980.5 .S47 2000
PY  - 2000///
CY  - Patparganj, Delhi
PB  - Pearson Education (Singapore)
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -