Cartwright, Roger I. Mastering customer relations / Roger I. Cartwright. - Houndmills, Basingstoke, Hampshire : London : Macmillan, 2000. - x 238 p. ; 24 cm. - Macmillan master series . ISBN: 0333801598 : KES 2,440 Subjects--Topical Terms: Customer relations. LC Class. No.: HF5415.5 / .C37