TY  - BOOK
AU  - Cartwright,Roger I.
TI  - Mastering customer relations
SN  - 0333801598 :
AV  - HF5415.5 .C37
PY  - 2000///
CY  - Houndmills, Basingstoke, Hampshire, London
PB  - Macmillan
KW  - Customer relations
ER  -