Johns, Ted. <br/><br/>
Perfect customer care :  all you need to get right first time / 
Ted Johns. 
 - 1st  ed. 
 - London :  Random House,  1994. 
 - 198  p. 
<br/><br/><label>ISBN: </label>184413153x : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.