Kiunga, Murori. <br/><br/>
How to win & retain customers / 
Murori Kiunga. 
 - 1st  ed. 
 - Nairobi :  Queenex,  2010. 
 - iv, 147  p. 
<br/><br/><label>ISBN: </label>9966788263 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Customer relations.