TY  - BOOK
AU  - Jones,Tricia S.
AU  - Brinkert,Ross
TI  - Conflict coaching: conflict management strategies and skills for the individual 
SN  - 1412950831 :
PY  - 2008///
CY  - London
PB  - SAGE
KW  - Conflict management
KW  - Mediation
ER  -