Fitzsimmons, James A. Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi - 8th ed. - New York McGraw Hill Education 2014 - xviii, 524 p. ISBN: 125901065 Subjects--Topical Terms: Service industries --Management LC Class. No.: KTC HD9980.5 / .F58 2014