TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona  J.                                        
AU  - Bordoloi, Sanjeev
TI  - Service management: operations, strategy, information technology
SN  - 125901065
AV  - KTC HD9980.5                 .F58 2014
PY  - 2014///
CY  - New York
PB  - McGraw Hill Education
KW  - Service industries
KW  - Management
ER  -