Fitzsimmons, James A. Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi - 9th ed. - New York McGraw Hill Education 2019 - xx, 520 p. ISBN: 1260092424 Subjects--Topical Terms: Service industries --Management LC Class. No.: KTC HD9980.5 / .F58 2019 c. 1