TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Sullivan,Robert S.
TI  - Service operations management
SN  - 0070212155 :
AV  - HD9980.5 .F58
PY  - 1982///
CY  - New York
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Operations research
N1  - Includes bibliographies and index
ER  -