Fitzsimmons, James A. <br/><br/>
Service operations management / 
James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - 7th ed. 
 - Boston :  McGraw-Hill,  2011. 
 - xviii, 541 p. 
<br/><br/><label>ISBN: </label>0071289276 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Operations research.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F582011