TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service operations management
SN  - 0071289276
AV  - HD9980.5 .F582011
PY  - 2011///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Operations research
ER  -