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1.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, c2004
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .L68 2004 c. 1, ... Kabarak, Nakuru City Campus (2)Collection, call number: HD9980.5 .L68 2004 c. 2, ...

2.
Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Irwin/McGraw-Hill, 2003
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .Z45 2003 c.1, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .Z45 2003.

3.
Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz, Jayanta Chatterjee. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Pearson, 2011
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HF5415.13 .L68 2011 c. 1, ... Not available: Kabarak, Nakuru City Campus: In transit (1).

4.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England : Prentice Hall, 2008
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .J64 2008 c. 1.

5.
Principles of services marketing / Adrian Palmer. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : McGraw-Hill, 2011
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HF5415.13 .P35 2011 c. 1.

6.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill Education 2014
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F58 2014 C.1. Kabarak, Nakuru City Campus (1)Collection, call number: KTC HD9980.5 .F58 2014 c.1.

7.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi by
Edition: 9th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill Education 2019
Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HD9980.5 .F58 2019 c. 1, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .F58 2019 c. 1.

8.
Principles of services marketing / Adrian Palmer. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : McGraw-Hill, 2014
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.13 .P35 2014 c. 1. Kabarak, Nakuru City Campus (1)Collection, call number: HF5415.13 .P35 2014 c. 1.

9.
Service and operations management / Cengiz Haksever, Barry Render by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey World Scientific 2018
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .H35 2018 c. 1.

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