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Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.

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Material type: Text

TextPublication details: New Delhi : Ess Ess, 2009.Edition: ALA edDescription: xvii, 243 pISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
General Collection	Kabarak, Main Campus	Z711 .H47 2009 c. 1 (Browse shelf(Opens below))	Available		014859

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