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Results of search for 'ccl=su:"Service industries"'
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Authors
Bitner, Mary Jo
Zeithaml, Valarie A.
Holding libraries
Kabarak, Main Campus
Kabarak, Nakuru City Campus
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Topics
Service industries
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1.
Services marketing : integrating customer focus /
Valarie A. Zeithaml, Mary Jo Bitner.
by
Zeithaml, Valarie A
Bitner, Mary Jo
Edition:
3rd ed.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
Boston :
Irwin/McGraw-Hill,
2003
Availability:
Items available for loan:
Kabarak, Main Campus
(3)
Collection, call number:
HD9980.5 .Z45 2003 c.1, ..
.
Kabarak, Nakuru City Campus
(1)
Collection, call number:
HD9980.5 .Z45 2003
.
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2.
No cover image available
Services marketing : integrating customer focus /
Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
by
Zeithaml, Valarie A
Bitner, Mary Jo
Gremler, Dwayne D
Edition:
6th ed.
Material type:
Text
; Format:
print
; Literary form:
Not fiction
Publication details:
New York :
McGraw-Hill,
2013
Availability:
Items available for loan:
Kabarak, Main Campus
(1)
Collection, call number:
HD9980.5 .Z45 2013 c. 1
.
Place hold
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(remove)
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