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Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz, Jayanta Chatterjee. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Pearson, 2011
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HF5415.13 .L68 2011 c. 1, ... Not available: Kabarak, Nakuru City Campus: In transit (1).

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Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill Education 2014
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F58 2014 C.1. Kabarak, Nakuru City Campus (1)Collection, call number: KTC HD9980.5 .F58 2014 c.1.

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The management of service operations by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Austratlia South-Western Cengage Learning 2004
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .W75 2004 c. 1.

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