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1.
Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, c2004
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .L68 2004 c. 1, ... Kabarak, Nakuru City Campus (2)Collection, call number: HD9980.5 .L68 2004 c. 2, ...

2.
Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Irwin/McGraw-Hill, 2003
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .Z45 2003 c.1, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .Z45 2003.

4.
Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz, Jayanta Chatterjee. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Pearson, 2011
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HF5415.13 .L68 2011 c. 1, ... Not available: Kabarak, Nakuru City Campus: In transit (1).

5.
Managing services marketing : text and readings / John E. G. Bateson, K. Douglas Hoffman. by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Fort Worth : Dryden Press, c1999
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .B38 1999 C.1.

6.
Squeezing a new service into a crowded market / Dennis J. Cahill. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : The Haworth Press, 1994
Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HD9980.5 .C34 1994 C.1, ...

7.
Service operations management / James A. Fitzsimmons, Robert S. Sullivan. by Series: McGraw-Hill series in quantitative methods for management
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 1982
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F58.

8.
Services, marketing and management. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Response Books, 2003
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .G55 c. 1, ...

9.
Services marketing / David L. Kurtz, Kenneth E. Clow. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : John Wiley & Sons, c1998
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .K87, ...

10.
The Essence of services marketing / Adrian Payne. by Series: The Essence of management series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England : Prentice Hall, c1993
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .P39 C.1.

11.
Marketing your service business. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Thorogood, 2005
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .R87 C.1.

12.
Service management and operations / Cengiz Haksever ... [et al.] by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Patparganj, Delhi : Pearson Education (Singapore), 2000
Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HD9980.5 .S47 2000 c.1, ...

13.
Services marketing : a strategic approach / Karen P. Goncalves. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, NJ : Prentice Hall, c1998
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9981.5 .G66 c.1.

14.
Service operations management : improving service delivery / Robert Johnston and Graham Clark. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Harlow, England : Prentice Hall, 2008
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .J64 2008 c. 1.

15.
Service operations management / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : McGraw-Hill, 2011
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F58 2011 c. 1.

16.
Managing service operations : desgn and implementation / Bill Hollins and Sadie Shinkins. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : Sage, 2006
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: TS155 .H65 2006 c. 1.

17.
Interactive services marketing / Raymond P. Fisk, Stephen J. Grove, Joby John. by
Edition: 3rd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston : Houghton Mifflin, 2008
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F57 2008 c. 1.

18.
Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2013
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .Z45 2013 c. 1.

19.
Services marketing : people, technology, strategy / Christopher Lovelock and Jochen Wirtz. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey : Pearson, 2007
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.13 .L68 2007.

20.
Principles of services marketing / Adrian Palmer. by
Edition: 6th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : McGraw-Hill, 2011
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HF5415.13 .P35 2011 c. 1.

21.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi by
Edition: 8th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill Education 2014
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .F58 2014 C.1. Kabarak, Nakuru City Campus (1)Collection, call number: KTC HD9980.5 .F58 2014 c.1.

22.
The management of service operations by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Austratlia South-Western Cengage Learning 2004
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .W75 2004 c. 1.

23.
Services marketing / K. Rama Mohana Rao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: India Dorling Kindersley 2011
Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .R36 2011 c. 1, ...

24.
Service management operations, strategy, information technology James A. Fitzsimmons, Mona J, Fitzsimmons and Sanjeev Bordoloi by
Edition: 9th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York McGraw Hill Education 2019
Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HD9980.5 .F58 2019 c. 1, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .F58 2019 c. 1.

25.
Principles of services marketing / Adrian Palmer. by
Edition: 7th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London : McGraw-Hill, 2014
Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.13 .P35 2014 c. 1. Kabarak, Nakuru City Campus (1)Collection, call number: HF5415.13 .P35 2014 c. 1.

26.
Service and operations management / Cengiz Haksever, Barry Render by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Jersey World Scientific 2018
Availability: Items available for loan: Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .H35 2018 c. 1.

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