Customer satisfaction in five star hotels using servqual model (Record no. 16239)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00591nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161124b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABU |
| Transcribing agency | KABU |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .S56 2014 c. 1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Simiyu, Roselene Nanjala |
| 245 ## - TITLE STATEMENT | |
| Title | Customer satisfaction in five star hotels using servqual model |
| Remainder of title | a case study of Sarova hotels |
| Statement of responsibility, etc. | Roselyne Nanjala Simiyu |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Nakuru, Kenya |
| Name of publisher, distributor, etc. | Kabarak university |
| Date of publication, distribution, etc. | 2014 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 55 p. |
| Accompanying material | CD-ROM |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Njanja, Lily |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Thesis, Dissertation and Projecs |
| Edition | 1st ed. |
| Classification part | HF5415.5 .S56 2014 c. 1 |
| Call number prefix | KTC/The |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Kabarak, Nakuru City Campus | Kabarak, Nakuru City Campus | 24/11/2016 | 1 | HF5415.5 .S56 2014 c. 1 | 018099 | 03/07/2017 | 03/07/2017 | c. 1 | 24/11/2016 | Thesis, Dissertation and Projecs |