Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher.
Material type:
TextPublisher: New York : Penguin Books, 2023Edition: Revised editionDescription: 1 online resourceContent type: - text
- computer
- online resource
- 9780593511695
- 158.2 23/eng/20230119
- BF637.C45 2023
- Cataloguing: 20260721 gtanuigtanui
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Kabarak, Main Campus General Stacks | BF637.C45 2023 C.1 (Browse shelf(Opens below)) | C.1 | Available | 37288 | |||||||||||||
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Kabarak, Main Campus General Stacks | BF637.C45 2023 C.2 (Browse shelf(Opens below)) | C.2 | Available | 37285 | |||||||||||||
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Kabarak, Main Campus General Stacks | BF637.C45 2023 C.3 (Browse shelf(Opens below)) | C.3 | Available | 37286 | |||||||||||||
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Kabarak, Main Campus General Stacks | BF637.C45 2023 C.4 (Browse shelf(Opens below)) | C.4 | Available | 37287 | |||||||||||||
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Kabarak, Main Campus General Stacks | BF637.C45 2023 C.5 (Browse shelf(Opens below)) | C.5 | Available | 37289 |
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| BF637.C45 2023 C.1 Difficult conversations : how to discuss what matters most / | BF637.C45 2023 C.2 Difficult conversations : how to discuss what matters most / | BF637.C45 2023 C.3 Difficult conversations : how to discuss what matters most / | BF637.C45 2023 C.4 Difficult conversations : how to discuss what matters most / | BF637.C45 2023 C.5 Difficult conversations : how to discuss what matters most / | BF637 .C6C67 2013 c. 1 Theory and practice of counselling and psychotherapy / | BF637 .C6C67 2013 c. 2 Theory and practice of counselling and psychotherapy / |
Revised edition of Difficult conversations, 1999.
"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving"-- Provided by publisher.
Cataloguing: 20260721 gtanuigtanui
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